Last updated: January 2024
1. Introduction
Health Nourish Go ("we," "us," "our") is a premium health & wellness management provider headquartered at 1234 W 10875th S, South Jordan, Utah 84095, USA. We are committed to protecting the privacy of our members, website visitors, and subscribers. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We collect the following categories of information:
- Personal Information: Full name, date of birth, gender, address, phone number, and email address.
- Health Information: Medical history, symptoms, lab results, prescriptions, lifestyle data, and information you provide during consultations or via our booking forms.
- Technical Data: IP address, browser type, device information, usage patterns, and cookies.
- Payment Information: Billing details processed securely through our payment partners. We do not store full card numbers on our servers.
- Communication Data: Records of correspondence via email, phone, chat, or our contact forms.
3. How We Use Your Information
We use your information for the following purposes:
- Providing and personalizing health & wellness services, consultations, and care plans.
- Scheduling appointments and coordinating with specialists in our network.
- Processing payments, memberships, and insurance claims.
- Sending appointment reminders, care updates, and (with consent) marketing communications.
- Complying with legal obligations and HIPAA regulations.
- Improving our services, website usability, and member experience.
4. Lawful Basis for Processing
We process your data based on: (a) your explicit consent; (b) our legitimate interest in delivering healthcare services; (c) contractual necessity for membership; and (d) compliance with legal obligations under U.S. federal and state law, including HIPAA.
5. Sharing Your Information
We never sell your data. We may share information with:
- Healthcare professionals and partner clinics involved in your care.
- Insurance providers for claim processing.
- Payment processors (e.g., Stripe) for transaction handling.
- IT service providers under strict data-protection agreements.
- Legal authorities when required by law or to protect rights and safety.
6. Data Security & HIPAA Compliance
We implement bank-grade AES-256 encryption, role-based access controls, secure servers, regular security audits, and staff HIPAA training. Access to your health information is restricted to authorized personnel directly involved in your care. Despite our efforts, no method of transmission over the Internet is 100% secure; we cannot guarantee absolute security but commit to using industry-best practices.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain your information for as long as your account is active or as necessary to provide services. Health records are retained in accordance with state and federal regulations, typically a minimum of 6–10 years. You may request deletion of non-medical data at any time.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal exceptions).
- Opt out of marketing communications at any time.
- Restrict or object to certain processing activities.
- Request data portability.
To exercise these rights, contact us at info@healthnourishgo.com or call (801) 254-6805.
10. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us immediately for removal.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any external sites you visit.
12. Newsletter Unsubscribe
You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email, visiting our unsubscribe page, or emailing us. Unsubscribing from marketing does not affect essential account or care-related communications.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or via email. Continued use of our services after changes constitutes acceptance.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Health Nourish Go
1234 W 10875th S, South Jordan, Utah 84095, USA
Phone: (801) 254-6805
Email: info@healthnourishgo.com